THE FCA DEADLINE OF 29TH AUGUST 2019 FOR SUBMMITING NEW PPI CPMPLAINTS HAS NOW PASSED


New complaints received after 29th August will not be considered unless there are exceptional circumstances for the delay in submitting this to us.

If you have already submitted your PPI check/complaint to us

Any complaints received by the 29th August 2019 deadline will be considered as normal and we will be in touch to let you know the outcome as soon as possible.


What we will do:

Do you need extra help or support?

We want to make this process as easy as possible for all our customers. Should you wish to receive your documents in an alternative format such as large print or braille please let us know.

If there is anything about your circumstances which mean you may need extra help or support please let us know so we can do our best to provide this.

If you remain unhappy with our decision:

If you have any new information that you feel could change our decision please let us know.

If there is no new information and you simply feel we have got it wrong, you can take your complaint to the Financial Ombudsman Service but must do so within 6 months of the date of our final decision letter.

If you refer your complaint outside of this 6 month time frame, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example if the Ombudsman believes that the delay was as a result of exceptional circumstances.

Post: Financial Ombudsman Service
Exchange Tower,
London,
E14 9SR

Telephone:
0800 023 4567
0300 123 9123

Website:
www.financial-ombudsman.org.uk


Online Dispute Resolution:

We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.