Our Complaints Publication Report
We believe it is important to put our customers first and if we have got something wrong, it is vital to us that we put it right.
To improve transparency, all financial institutions are required by the Financial Conduct Authority (FCA) to publish information about their complaints twice a year.
Here is our complaints data:
|Firm Name||Group||Other firms included in this report||Period covered in this report||Brands/trading names covered|
|Pinnacle Insurance plc||BNP Paribas||N/A||Jan 2016 - Jun 2016||
Cardif Pinnacle Warranty Services
Pinnacle Pet Healthcare
Lifelong Pet Insurance
Dogs Only Insurance
|Number of Complaints Opened||Number of Complaints Closed||Complaints Closed Within 8 Weeks (%)||Closed Complaints Upheld by Firm (%)|
|General Insurance & Pure Protection||2297||2429||97.57%||16.80%|
|Decumulation, Life & Pensions||0||0||0||0|