Cardif Pinnacle UK's leading providers of creditor
COMPLAINTS PUBLICATION REPORT

Our Complaints Publication Report

Firm Name Group Other firms included in this report Period covered in this report Brands/trading names covered
Pinnacle Insurance plc BNP Paribas N/A July to December 2013 Appliance Guard
Cardif Pinnacle
Cardif Pinnacle Warranty Services
Helpucover
Helpucover.co.uk
Pinnacle Pet Healthcare
Vet2Pet
Lifelong Pet

A B C D E
  Number of Complaints Opened Number of Complaints Closed Complaints Closed Within 8 Weeks (%) Closed Complaints Upheld by Firm (%)
Banking 0 0 0 0
Home Finance 0 0 0 0
General Insurance & Pure Protection 1923 3104 55% 44%
Decumulation, Life & Pensions 0 0 0 0
Investments 0 0 0 0

Cardif Pinnacle handle all expressions of dissatisfaction as complaints, including any concerns over the validity or value of a claim.